Product - Return information

Returns 
You have 14 days from the receipt of your order to request a return for any purchase that complies with our return policy. Please find the available options and instructions below: 

• Home pickup: You may request a return through our pickup service with GLS by completing the return form at https://apps.envialog.com/santaeulalia/. You can choose the pickup date and a minimum 2-hour time slot at the address provided. Pickups must be scheduled at least one day in advance. For the rest of Europe, pickup will take place during the day without a specific time slot. No shipping label is required, as the courier will bring it.

All returns have a fixed cost of €10 (mainland Spain only), which will be deducted from the refunded amount. 

The return cost is €25 for the following destinations: 
• Spain: Ceuta, Melilla, and the Canary Islands 
• European Economic Area 

You can find further details in the FAQ section below. 

• In-store returns: If you prefer, you may return your item in person at our store located at Paseo de Gracia 93, Barcelona.

If you have any questions, please contact our customer service team for further assistance via WhatsApp at +34 659 77 88 05 or by email at info@outletsantaeulalia.com. 

 

Exchanges 
• Product exchanges are processed through the standard return procedure followed by a new purchase, in order to ensure proper tracking and control of the process.