EXCHANGES AND RETURNS

Exchanges and returns

We want your purchase to be a completely satisfying experience. If the item you have chosen is not what you expected, you have 14 working days from receipt of your order to return it or exchange it for another item.

Below you will find the different options available to manage the return of your order:

Returns within Europe

To process an online return, go to the RETURNS FORM and follow the instructions in each step. We recommend that you first read our return conditions.

The available options are detailed below:

RETURNS FORM


Return options

1. Drop-off at a Service Point (QR code or printed label)

You can drop off your return at a DHL Service Point near your postcode

  • Fill in the returns form as indicated above, select the products you wish to return, indicate the reason for the return and choose your preferred delivery method. You can choose between Service Point drop-off with QR code or Service Point drop-off with printed label.
  • During the process, you will be able to see a list of the Service Points closest to the postcode entered in the form. Select the one that best suits your needs.
  • At the end of the process, you will receive an email with the QR code or the label to print, depending on the option selected.
  • To complete the return, simply pack your order and drop it off at the chosen Service Point. Our boxes are reusable, so you can use them for your return. Please make sure the product is properly protected and packaged to avoid any damage during transport.
  • Once we receive the product and confirm that it meets our return conditions, we will issue the refund using the same payment method used for the purchase.
  • This return method has a cost of 10 EUR, which will be deducted from the total once we issue your refund.


2. Home pickup

If you prefer, you can schedule a home pickup with a DHL courier

  • Fill in the form following the instructions in each step and select the “Home pickup” option.
  • Then enter the address where you would like the package to be collected and select the day that suits you best. Pickups take place on working days between 11:30 am and 6:30 pm.
  • Once the pickup has been scheduled, you will receive a confirmation email. No return label will be sent to you, as the courier will bring it along.
  • Have the items ready for the pickup day. Our boxes are reusable, so you can use them for your return. Please make sure the product is properly protected and packed to avoid any damage during transport and that it meets our return conditions.
  • This return method has a cost of 10 EUR, which will be deducted from the total once we issue your refund.


3. Return in store

You can return the products you are not happy with at our store located at Paseo de Gracia 93, Barcelona, free of charge.

  • The refund will be issued using the same payment method originally used.
REMEMBER: It is very important to read our exchanges and returns policy to ensure a satisfying shopping experience and avoid any inconvenience during the process.

 

Would you like to make an exchange?

Product exchanges are handled through the usual return procedure followed by a new purchase, in order to ensure proper traceability and control of the process.


Return conditions

Returns must meet the conditions detailed below:

  • Returned items must be in perfect condition, unused, in their original packaging and with the security tag intact.
  • We do not accept returns of underwear, swimwear, socks, face masks, food products, body care products, make-up, perfumes or jewellery.
  • Footwear and accessories must be returned with the brand's original boxes and protective bags, whenever provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please be careful not to mark the soles or damage the shoe box.
  • Returns of dresses will only be accepted if they are in perfect condition, unused, with their original tags and packaging
  • Santa Eulalia reserves the right to refuse returns that do not meet these conditions.


If you have any questions about the return process, you can contact us:
By WhatsApp: +34 659 77 88 05
By email: info@outletsantaeulalia.com
Or at our store at Paseo de Gracia 93, Barcelona.